Cancellation Policy

PLEASE READ THE CANCELLATION POLICY ENCLOSED BELOW CAREFULLY: 

FIXXOO believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy:

  • Cancellation request can be made via the FIXXOO Mobile Application used to make the booking, via call at 901-550-6000 or via e-mail to [email protected]
  • Cancellations will be considered only if the request is made before the car has reached the Service Station.
  • In case pickup/drop service is availed, a cancellation charges of INR 250.00 will be charged once the cancellation request is accepted by FIXXOO.
  • In case pickup/drop service is availed, diagnosis and estimation of cost of work is done, a cancellation charge of INR 250.00 and estimation charges at 5% of the total estimate will be charged from the customer, before the vehicle is removed from FIXXOO’s workshop.
  • Cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the services.
  • In case cancellation is made via phone call, cancellation will be deemed as accepted only by FIXXOO if the user receives a confirmation e-mail/sms on the registered e-mail id/phone number. In case the e-mail/sms is not received by user, booking will stand confirmed.
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