Terms and conditions

The FIXXOO platform is operated by Urbane Carcare Pvt. Ltd. (“We”). Contact details can be found for the same on our website at www.fixxoo.in

The Terms and conditions (together with the documents referred to in them) govern your use of our platform and its related websites, services, applications, and tools. By using the services, you confirm that you accept and agree to abide by the Terms and conditions.

Applicable terms and conditions


In order to benefit from all the features of the Services available, you will need to Sign-Up with us by filling the Sign-Up form on FIXXOO’s Application. You will be asked to provide certain information about yourself including your name and contact details. You must ensure that the information provided by you is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively.

2.Provision of Services to Customers

We reserve the right to add, change or remove services from our platform at any time, and may make certain services chargeable at our discretion.

You must only book a service if you have a genuine requirement for the work detailed to be performed. You must only post Feedback in relation to service provided through FIXXOO.

We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

3.Provision of Payment Platforms to Customers

Some services made available for booking to you include the opportunity to make payments facilitated through our service. Such payments will be made using trusted third party payment gateways.

By making a payment through FIXXOO, you undertake that the credit or debit card details, or third party wallet login credentials, etc. that you provide are for your own credit or debit card, or wallet account, and that you have sufficient funds to make the payment for the services booked.

We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning.

The total price shown for services is inclusive of the items described for that service and may include additional services found to be required at the time of availing your service. In such a case the FIXXOO shall intimate you of any change in scope, carry out the work post approval, charges for the same shall be added to the total price and you shall be required to make payment for the same.

Payment options provided may differ from time to time. In cases where cash on delivery (COD) is not available as an option, full payment must be made for, through a payment option offered to you before dispatch of vehicle after completion of service.

In cases where cash on delivery (COD) is offered and selected as a payment method, full payment must be made to FIXXOO at the time of service completion before dispatch of vehicle.

If you decide to cancel your appointment, you may do at any time, preferably by phone, quoting your order number, or in the Mobile Application.

In case of cancellation of request, cancellation charges if any, shall have to be made before hand over of vehicle.

4.Our Responsibilities

We will provide FIXXOO Services to you using reasonable skill and care and in accordance with the Terms of Use.


1.Passwords and Security

You must keep your ID confidential and must not disclose it or share it with anyone. You are responsible for preventing unauthorized use of your ID.

If you believe there has been a breach of security such as the disclosure, theft or unauthorized use of your ID, you must notify us immediately. If we reasonably believe that your ID is being used in any way which is not permitted by these Terms of Use, we reserve the right to suspend access rights immediately on giving notice to you and to block access from your ID until the issues has been resolved.

2.Acceptable Use Policy

You agree to comply with all applicable laws and regulations when using FIXXOO. You are solely responsible for all Material you submit for inclusion on or transmission via FIXXOO. You must ensure that all Material you transmit is lawful and honest. In particular you must not post or transmit any Material that:

  • is fraudulent, dishonest or misleading;
  • is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws;
  • encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice;
  • infringes the copyright or other rights of any third party;
  • is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data).

By submitting Material to us you are granting us a royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute the Material on or through FIXXOO for the purpose of operating services.

3. Disclaimers

Whilst we endeavour to ensure that the information available on or through FIXXOO is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), FIXXOO permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply.

Although we aim to offer you the best service possible, we make no promise that Services will meet your requirements. We cannot guarantee that Services will be fault free or continuously available. Your access to FIXXOO may occasionally be restricted to allow for repairs, maintenance or the introduction of new features.

4. Liability

To the fullest extent permitted by law, we exclude all liability to you for any loss of profit, loss of opportunity, loss of earnings, loss of anticipated earnings or loss of data or for any indirect or consequential losses howsoever arising out of your use of FIXXOO or any fault or problem relating to or any content received via FIXXOO.

Nothing in these terms of use shall exclude or limit our liability for death or personal injury due to our negligence or for fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law. Your statutory rights as a consumer are not affected by these Terms and Conditions.

5. Termination of Services

We may suspend or cancel your registration and/ or terminate your access to FIXXOO if you are in breach of these Terms and conditions or have made improper use of The Services.
You may cancel your registration at any time by informing us in writing. If you do so you must stop using The Services.

The suspension, cancellation or termination of your registration and your right to use The Services shall not affect either party’s statutory right or liabilities.

Intellectual Property

Unless otherwise stated, the copyright, database right and other intellectual property rights in FIXXOO (including without limitation all content, materials and technology used or appearing or transmitted through it) belongs to us or our licensors. All rights are reserved.

Privacy and Cookies

The FIXXOO platform includes areas where you are requested to input information about yourself. Any information you submit to us shall be subject to the terms of our Privacy Policy. We use cookies on our website. By registering with us, you are consenting to our use of cookies


All notices shall be given to us via email or by post using the contact details set out in the Contact Us section, or to you at either the email or postal address you provide during registration.

We may revise these Terms and conditions at any time. You are expected to check these Terms and conditions from time to time to take notice of any changes we make as they are legally binding on you. Some of the provisions contained in these Terms and conditions may also be superseded by provisions or notices published elsewhere on our website.

Applicable Law

These Terms and Conditions will be subject to the laws of New Delhi, India and the courts shall have jurisdiction to resolve any disputes between us.

These Terms of Use were last updated on 26th August 2016.

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